The National Bank of China’s online banking website is one of the most popular online banking sites in the world, according to a survey of nearly 1,000 consumers.
However, its customer satisfaction rate is low, with just 12 percent of respondents expressing a positive or somewhat positive opinion of the online banking service.
The bank’s online bank app was the top-rated Chinese bank online banking app among respondents aged 18-49 last year, with 84 percent of those surveyed saying they have a good or good impression of it.
Another Chinese bank app, Tencent’s QQ, is also highly rated by consumers, with 86 percent of the survey participants saying they rate the app well.
On the other end of the spectrum, HSBC has the second-highest online banking satisfaction rate with only 7 percent of surveyed consumers expressing a good, or very good, impression of the bank.
Meanwhile, UICCU, China’s leading bank and online payment processor, had a good customer satisfaction rating of 82 percent.
The National Bank’s online-banking service is still in beta, with the app currently available in China only for the Chinese market.
The bank has been making some efforts to make the service more popular in the US and Europe.
In the United States, it’s working on a more in-depth service that includes customer service and customer support, as well as a better interface for accessing bank accounts.
The survey was conducted by Pew Research Center from January 13-19.
The survey has a margin of error of plus or minus 4.3 percentage points.